Frequently Asked Questions (FAQ)

1. What products does Solsí Beach Store offer?
We offer a variety of beach-related products, including swimwear, clothing accessories, DIY packages and beach essentials.

2. How can I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout.

3. Do you also have a fysical store?
Yes, we do have. Our fysical store is located in Jávea, Alicante. Hereby the address:

Avenida de la Libertad 9 local 19
03730 Javea, Alicante
Spain

4. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods displayed at checkout.

5. Do you offer international shipping?
Yes, we ship worldwide. But mostly we ship in Spain, The Netherlands & Belgium. Shipping costs and delivery times vary depending on the destination.

6. What is your return policy?
We accept returns within 14 days of purchase (+ 7 days return), provided the item is unused and in its original packaging. Customers are responsible for return shipping costs unless the product is faulty.

7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.

8. Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within a short window after purchase. Contact our support team as soon as possible for assistance.

9. How can I contact customer support?
You can reach us via email at contacto@solsi.es or by calling us or text by Whatsapp +34 663490115 during our business hours.

If you have any other questions, feel free to reach out to us!